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FAQs

 
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  • How can we reach you?

For the convenience of our customers, you may call us TOLL FREE at 1-888-4-A-GREEK, Monday thru Friday 4:30 - 9:00 PM Eastern Time and one of our friendly and experienced sales representatives will assist you (or you may email us at info@collegiategreek.com).  You may also call our alternate telephone number, 484-955-6324, to place an order.

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  • Are your products, primarily clothing/apparel, produced in-house or as with some companies, do you outsource this work?

All of our garments are assembled in-house by our experienced staff of seamstresses and embroiderers, thereby providing you with the best quality craftsmanship in the industry.

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  • Do you customize/personalize garments?

Absolutely - this is our specialty!  See Custom Work.  Please note that our system will not allow you to personalize any garment online.  Instead, we prefer that you call us and one of our sales representatives will walk through the order with you to avoid any errors.

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  • I am trying to order one of your special packages online and am not able to.  Can I order packages online?

No, to receive the package price, you must place your order by telephone.

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  • Do you offer a discount on large/quantity orders?

Yes, almost every item on our website has bulk discount information available.

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  • How long do the orders take to produce?

In-stock items (keychains, afghans/tekees, etc.) - IMMEDIATELY

Clothing (even if customized) (t-shirts, sweats, etc.) - 72 HOURS

Jackets (even if customized) - 7 business days

(The above information applies to the actual production, if necessary. During our busiest times of the year, production may take a few extra days.  For actual shipping time, please see below).

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  • How long will it take from the time you ship out my order to my receiving it?

It depends on the part of the country you are ordering from, but normally 2 days.  (Please note that for an additional fee, we also offer overnight shipping).

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  • How much do you charge for shipping?

Our shipping and handling costs are directly related to the total amount you spend and the destination of the package. Prior to checking out, your shipping and handling costs will be reflected.

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  • Is rush service available?

Yes. Although we provide an exceptional turn-around time, for an additional fee, we may be able to rush your order depending on time of the year.

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  • Why was my credit card charged if I have not received my order?

As most orders are custom and will automatically be shipped upon completion, we must receive payment prior to beginning production.

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  • If I am not interested in any of the patterns you offer for the lettering, can I provide my own?

Yes, just mail us the fabric and we will produce the garment using letters in your pattern. We require, at a minimum, a 5" X 5" square of fabric for each letter.

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  • Does Collegiate Greek attend national events, such as Conferences/Conventions to sell its merchandise?

Yes, just give us a call with the information and sufficient advance notice and, if we are available, we will attend your event to sell our products.

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  • I do not normally feel comfortable providing my credit card information online.  Is this a secure web site?

Absolutely.  Please feel free to place your order online as we provide a secured server for all orders to secure communication between you and our web site.

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  • What is Collegiate Greek's privacy policy?

Collegiate Greek will not share, sell or trade any of your information with any third party.

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